Refund & Return Policy

At primeequipmentsupply, we want our customers to be satisfied with their purchases.
If you are not completely satisfied with an eligible purchase, you may request a return within
30 days of receiving your order, subject to the conditions below.

30-Day Return Period

You have 30 days from the date your order is delivered to request a return.

We accept returns for both defective and non-defective products. For non-defective returns, items must be new and unused. Products that arrived defective, damaged, or incorrect are handled under the section below. To be eligible for a non-defective return:

• The return request must be submitted within 30 days of delivery.
• The item must be in the same condition in which it was received.
• The item must be unused and, where applicable, in its original packaging.
• All original accessories, components, manuals, and other materials must be included.
• Proof of purchase or an order number may be required.

Please contact us before returning an item. Returns sent without first requesting authorization
may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered,
contact us as soon as possible with your order details and photographs showing the problem.

After reviewing the request, we will provide appropriate instructions and, where applicable,
arrange a replacement, return, or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been used, installed, modified, altered, or damaged after delivery.
• Products missing original components or accessories.
• Custom-made or specially ordered products where clearly identified as such before purchase.
• Items returned more than 30 days after delivery, unless otherwise required by applicable law.

Return Shipping

We accept returns by mail for eligible purchases delivered within the United States. Return shipping is free for both defective and non-defective products, including approved change-of-mind returns.

A prepaid return shipping label is included in the package. Please contact us before returning an item so we can authorize the return and provide shipping or freight instructions. If your label is missing, contact support@primeequipmentsupply.com for a replacement at no cost.

For equipment requiring freight transport, contact us before dispatch so we can arrange the appropriate return method at no cost to you.

Authorized returns are sent to: Prime Equipment Supply, 5201 North Cimarron Drive, Beverly Hills, FL 34465, United States.

Restocking Fees

We charge no restocking fee for approved returns.

Refunds

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method
used for the purchase.

Approved refunds will be processed within 10 calendar days after the returned product has been received and inspected.
Additional time may be required for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Exchanges

If you need to exchange an eligible product, please contact us first.
We will provide instructions based on product availability and the circumstances of your request.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has entered fulfillment or has shipped, it may need to be handled through our
standard return process.