Shipping Policy

Thank you for shopping with primeequipmentsupply. This Shipping Policy explains our order processing, shipping, and delivery procedures for purchases made through our website.

Shipping Destination

We serve customers in the United States. Shipping availability for a specific product or destination may be confirmed during the ordering and checkout process.

Estimated Delivery Time

Our estimated delivery timeframe is:

The 7–14 business-day total includes handling and transit time: 1–3 business days for handling plus 6–11 business days in transit. Handling and delivery take place Monday through Friday, excluding U.S. federal holidays.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, destination, product availability, or circumstances outside our reasonable control.

Order Processing

After you place an order, you will receive an order confirmation using the contact information provided during checkout.

Orders are subject to successful payment authorization, product availability, and verification when necessary.

Orders are processed within 1–3 business days, Monday through Friday, excluding U.S. federal holidays.

Order Cutoff

Our daily order cutoff is 2:00 PM Eastern Time (America/New_York), Monday through Friday. Orders received before the cutoff begin processing that business day. Orders received at or after the cutoff, on weekends, or on U.S. federal holidays begin processing on the next business day. Eastern Time follows daylight saving time where applicable.

Shipping Costs

Free shipping on all orders within the United States. There is no minimum order value and no shipping charge for any product, including equipment shipped by freight. Order prices are shown in USD.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the shipping carrier’s tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed after an order has entered fulfillment or has been dispatched.

Delayed Orders

Although our estimated delivery timeframe is 7–14 business days, occasional delays may occur.

If your order is significantly delayed, please contact us so that we can assist you and investigate the shipment where appropriate.

Lost or Damaged Shipments

If your package appears to have been lost during transit or arrives damaged, please contact us with your order information.

For damaged deliveries, we may request photographs of the package and product so that we can investigate the issue and provide an appropriate resolution.

Returns

Eligible purchases may be returned within 30 days of delivery. Please review our Refund & Return Policy for complete return conditions and instructions.